National Casino Privacy Policy
Scope and Purpose
This privacy policy explains how National Casino collects, uses, stores and protects your personal information. It applies to visitors and registered players who use our website and services. National Casino is licensed offshore by the Government of Curacao and the Kahnawake Gaming Commission. We process data in accordance with our licensing obligations and with privacy rights available to US residents and international players.
Information We Collect
We collect information that is necessary to operate your account, meet legal obligations and provide customer support. This includes:
Account data: name, date of birth, email address, phone number, residential address and currency preference.
Verification documents: government-issued ID, proof of address and payment method verification.
Transaction data: deposits, withdrawals, balances, bonus history and gaming activity.
Device and log data: IP address, browser type, operating system, device identifiers and login timestamps.
Communication data: live chat transcripts, support emails and marketing preferences.
We do not collect more than we need. If you only browse the site without registering, we collect only standard analytics and cookie data.
How We Use Your Information
Your information is used to:
Create and manage your account.
Process deposits and withdrawals securely.
Verify your identity for KYC and anti-fraud purposes.
Provide customer support and resolve disputes.
Meet legal and regulatory obligations, including reporting to licensing authorities when required.
Send marketing communications if you have opted in.
Improve website performance and security.
We do not sell personal information to third parties. We share data only with service providers who help us run the platform, such as payment processors, identity verification providers and hosting companies, under strict confidentiality agreements.
Cookies and Tracking Technologies
National Casino uses cookies to remember your preferences, keep you logged in and analyze site traffic. Some cookies are essential and cannot be disabled. Others, including analytics and marketing cookies, are optional and require your consent. You can manage cookie settings through the banner that appears on your first visit or through your browser settings.
For a full list of cookies, their purpose and retention periods, see our Cookie Policy.
Data Security
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology. Sensitive documents are stored in encrypted form with access limited to authorized personnel. We run regular security audits and maintain procedures to detect and respond to unauthorized access.
While we take strong measures, no system is completely immune to attack. If we discover a data breach that affects your personal information, we will notify you and the relevant regulators as required by law.
Your Rights
Depending on your location, you may have the following rights:
Access: request a copy of the personal data we hold about you.
Correction: ask us to correct inaccurate or incomplete information.
Deletion: request deletion of your data where permitted by law.
Restriction: ask us to limit how we use your data.
Objection: object to marketing or certain types of processing.
Data portability: receive your data in a structured, machine-readable format.
California residents have additional rights under the CCPA and CPRA, including the right to know what personal information is collected, the right to delete it and the right to opt out of any sale or sharing. National Casino does not sell personal information, but you may still exercise these rights by contacting support.
International players may exercise GDPR-style rights by emailing the data protection contact listed below.
Retention
We keep your account data for as long as your account is active and for a reasonable period afterward to meet legal, tax and regulatory obligations. Verification documents are retained according to anti-money laundering laws, typically for at least five years after account closure.
Children
National Casino is strictly for players aged 18 or older, or the legal gambling age in your jurisdiction, whichever is higher. We do not knowingly collect data from minors. If we learn that a minor has created an account, we will close it and delete the data.
Changes to This Policy
We may update this privacy policy from time to time. Changes take effect when posted on this page, with the effective date updated at the top. Continued use of the site after changes means you accept the revised policy.
Contact
For privacy questions or to exercise your rights, contact our support team through live chat or email. You may also reach the data protection officer at the address provided in the footer of the site.
International Data Transfers
National Casino operates on offshore-licensed infrastructure. Your data may be processed in jurisdictions outside your country of residence, including countries that do not have the same data protection laws as the United States or the European Union. When we transfer data internationally, we use contractual safeguards and encryption to protect it.
Automated Decision-Making
We may use automated systems to detect fraud, bonus abuse and suspicious betting patterns. These systems flag accounts for human review. No fully automated decision will close your account or withhold a withdrawal without a manual review by a trained agent. You have the right to request that a human reviews any automated flag.
Your Choices
You can update most account information from the profile page. Marketing emails include an unsubscribe link. Push notifications can be disabled in your device settings or in the app. If you want a copy of your data or wish to delete your account, contact support with your request.