Responsible Gambling at National Casino

Our Approach

Gambling is entertainment, not a way to make money. National Casino gives you tools to keep it that way. Every player has access to deposit limits, loss limits, session timers and self-exclusion directly from the account settings. These tools are free, take effect immediately and apply across desktop, mobile browser and the Android app.

If you ever feel that gambling is becoming a problem, use the tools on this page or contact one of the free support organizations listed below. There is no shame in asking for help.

Tools You Can Use Now

Deposit limits

Set a cap on how much you can deposit per day, week or month. Once the limit is reached, the cashier will block further deposits until the period resets. Lowering a limit takes effect immediately. Raising or removing a limit requires a cooling-off period, during which you can cancel the request.

Loss limits

A loss limit stops you from losing more than a set amount over a chosen period. It is calculated from your net losses, not from total wagers. This tool is useful if you tend to chase losses after a rough session.

Session limits

Set a reminder that pops up after a chosen number of minutes. The reminder shows how long you have been playing and how much you have deposited or lost in the session. You can continue playing or log out.

Time-out

A time-out locks your account for a period between 24 hours and six weeks. You cannot log in, deposit or play during a time-out. This is a good option if you need a short break.

Self-exclusion

Self-exclusion closes access to your account for a longer period, from six months to permanent. During self-exclusion you cannot open a new account, receive marketing or access any gambling services. Any remaining balance will be returned to you according to the withdrawal policy.

How to Set Up Limits

1. Log in and go to Account Settings.

2. Select Responsible Gaming.

3. Choose the limit type and amount.

4. Confirm. The limit is active immediately.

You can view all active limits and change history in the same section. If you need help setting realistic limits, contact live chat.

Recognizing the Warning Signs

Problem gambling can develop gradually. Some common signs include:

• Spending more time or money than planned.

• Borrowing money to gamble.

• Hiding gambling activity from family or friends.

• Chasing losses with larger bets.

• Feeling anxious or irritable when not gambling.

If any of these sound familiar, consider using a time-out or self-exclusion and speaking with a professional.

Where to Get Help

National Casino works with recognized organizations that offer free, confidential support:

• National Council on Problem Gambling — resources, self-assessment tools and local referrals.

• 1-800-GAMBLER — chat, text and phone support for anyone affected by gambling.

• National Problem Gambling Helpline: 1-800-522-4700 — available 24/7.

These organizations are independent of National Casino. They will not share your information with us without your consent.

Underage Gambling

You must be at least 18 years old, or the legal gambling age in your jurisdiction, to play at National Casino. We use age-verification checks during registration and may request documents. Accounts found to belong to minors are closed and any balances are forfeited.

Staff Training

Our support team is trained to recognize signs of problem gambling and to direct players to the right tools and resources. Agents can set cooling-off periods and explain how limits work, but they cannot make medical or financial decisions for you.

Changes to This Policy

We may update this responsible gambling page as regulations or best practices change. The current version is always available at this URL. If you have questions, contact support.

Self-Assessment Questions

If you are unsure whether your gambling is still under control, ask yourself these questions:

• Have you ever missed work, school or family time because of gambling?

• Do you gamble to escape stress or boredom?

• Have you lied about how much time or money you spend gambling?

• Do you chase losses by depositing more after a losing session?

• Have you borrowed money to gamble?

If you answered yes to any of these, consider taking a time-out or contacting a support organization. The tools are free and using them does not affect your credit or legal status.

Protecting Minors

National Casino is for adults only. We verify age at registration and may request documents. Parents and guardians can use filtering software such as Net Nanny or GamBlock to block gambling sites on shared devices. If you suspect a minor is using the site, contact us immediately so we can close the account.

Where the Money Goes

Setting a budget before you play is the most effective safer-gambling habit. Decide how much you can afford to lose, set that as your deposit limit and stop when it is gone. Winnings are never guaranteed, and the safest way to enjoy casino games is to treat the deposit as the cost of entertainment, not an investment.

Commitment to Continuous Improvement

We review our responsible gambling tools and player feedback regularly. If a tool is not working as intended, we fix it. If players report a gap, we address it. The goal is to keep gambling fun, safe and within your control.